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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging. All items are documented by photo prior to & during packaging before we ship the product to the customer. 
 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days.

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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@arcanasolgiftco.com
 

Sale items & Handmade items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Due to their unique nature, items labeled as "handmade" or "hand-poured" cannot be returned.
 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@arcanasolgiftco.com.

***Please note: Due to the unique nature of our limited series of Gift Boxes, we cannot guarantee that we will have additional inventory to facilitate an exchange. If we are unable to exchange a defective or damaged item due to lack of inventory, we will offer a full refund for the item. Please refer to our Refund Policy for more details.
 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please email us at contact@arcanasolgiftco.com to begin the return process.

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Refusal of Service Policy 

 

We value our customers and strive to provide them with the best products and services possible. However, we also reserve the right to refuse service to anyone who violates our terms and conditions, or who engages in any disruptive, abusive, or unlawful behavior on our website or social media pages.

Some examples of such behavior include, but are not limited to:

• Posting spam, hate speech, threats, harassment, or personal attacks against us or other customers.

• Making false, misleading, or defamatory statements about us or our products.

• Attempting to hack, damage, or interfere with the operation of our website or social media page.

• Requesting or demanding refunds, discounts, or free products without a valid reason or proof of purchase.

• Disputing or reversing charges without contacting us first or following our refund policy.
   

If we encounter any customer who exhibits such behavior, we may take any or all of the following actions, at our sole discretion:

• Delete or hide their posts or comments from our website or social media page.

• Block or ban them from accessing our website or social media page.

• Cancel or reject their orders or requests.

• Report them to the relevant authorities or platforms.
   

We will notify the customer of our decision and the reasons for it, and we will document the incident and the evidence for it. We will not discriminate against any customer based on their race, color, religion, citizenship status, disability, sex, gender identity, sexual orientation, marital status, or any other characteristic that is protected by law.

 

By using our website or social media page, you agree to abide by this policy and our terms and conditions.

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